Orders for items from The Hawaii Aloha Collection are shipped out within 5 business days. If an item is out of stock or will be delayed, we will notify you by email. We ship Monday through Friday. An email confirmation will follow all orders. Once an order has been shipped, an email with tracking information will be sent.

Orders for items from The Studio Collection are shipped out within 5 business days if we have the item(s) requested in stock. If we need to create the piece(s), it may take up to eight weeks for delivery. Each piece in The Studio Collection is a handcrafted original made by R. Jeff Lee and Carol Lee using a very labor intensive and exacting process. The wait for your order may be as short as two weeks depending on where we are in our production schedule when your order comes in. A delivery time estimate will be emailed with your order confirmation. Your credit card will not be charged until your order is ready to be shipped. Lee Ceramics Studio Collection items will incur an additional $5.00 per box packing fee.

What is your return policy?
We will accept returns within 15 days of delivery. The product must be returned in the original packaging and unused condition. We will credit the cost of the item less shipping to your credit card.